CasinoChan Privacy Policy

At CasinoChan Online Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit CasinoChan, register an account, or use any of our services. By accessing our platform, you agree that we may process your data in accordance with the terms described below.

Information We Collect

When you register at Casino Chan or make a deposit, we collect several categories of information to verify your identity and provide our services securely. We gather your registration data such as your name, date of birth, email address, phone number, and country of residence. Our CasinoChan platform also records your payment details when you use any of our supported deposit or withdrawal methods.

• We collect identity verification documents, including proof of ID and proof of address, as part of our KYC procedures
• We track your gaming activity, including wagering history, deposits, and withdrawals, to improve our services and comply with licensing requirements
• We gather technical data such as your IP address, device type, browser, and operating system
• We log your communications with our customer support team when you contact us via live chat or email

How We Use Your Information

We at CasinoChan use the information we collect to operate and improve our services, process your transactions, and personalize your experience. Our Casino Chan team relies on your data to verify your age and identity, prevent fraud, and comply with our obligations under the Tobique Gaming Commission licence No. 0000091. We also use your data to manage our VIP Program, calculate CasinoChan Points, and deliver relevant bonuses, including our Welcome Package and reload offers.

• We use your data to process deposits and withdrawals through methods such as Visa, Mastercard, Skrill, Neteller, and cryptocurrencies
• Our system uses your gaming history to apply wagering requirements and max bet limits correctly
• We use your contact details to send promotional communications, which you may opt out of at any time
• We use technical data to detect suspicious activity and protect our platform from fraud

Legal Basis for Processing

We process your personal data on several legal grounds, depending on the purpose of processing. At Casino Chan, we rely on your consent when you register an account and agree to our terms. We also process data where necessary to perform our contract with you, comply with legal and regulatory obligations under our gaming licence, and pursue our legitimate interests in preventing fraud and ensuring responsible gambling practices.

Sharing Your Information

We do not sell your personal data to third parties. However, our CasinoChan operations require sharing certain information with trusted partners to deliver our services effectively. Our payment processors, identity verification providers, game providers such as Pragmatic Play, Evolution, and NetEnt, and regulatory authorities may receive relevant data strictly for the purposes outlined in this policy.

• We share payment data with processors to complete deposits and withdrawals
• We share verification documents with third-party KYC providers to confirm your identity
• We may disclose information to regulators, law enforcement, or auditors where legally required
• Our affiliate and marketing partners may receive anonymized data for performance tracking

Data Storage and Security

We take data security seriously and implement industry-standard measures to protect your information from unauthorized access, loss, or misuse. Our CasinoChan servers use encryption protocols to safeguard sensitive data, including payment details and identity documents. We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law and our licensing obligations.

• We encrypt sensitive data during transmission and storage
• We restrict access to personal data to authorized personnel only
• We retain account and transaction records for the period required by our regulator
• We delete or anonymize data once it is no longer needed, unless legal retention applies

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience at CasinoChan Online Casino, remember your preferences, and analyze site traffic. Our cookie usage helps us understand how you interact with Casino Chan, improve navigation, and deliver relevant promotions. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

Your Rights

We respect your rights regarding your personal data. Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your information. You may also object to certain processing activities or request a copy of your data in a portable format. To exercise these rights, you can contact our support team, and we will respond within a reasonable timeframe in accordance with applicable law.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You can withdraw consent for marketing communications at any time

International Data Transfers

As Saphirix Solutions SRL operates CasinoChan from Costa Rica, your data may be transferred and processed in countries outside your country of residence. We ensure that any such transfers are conducted with appropriate safeguards to protect your personal information consistently with this policy.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, and our privacy practices are designed to comply with applicable regulations in our target markets, including Australia, New Zealand, Austria, Switzerland, Italy, and Norway. If you access CasinoChan from a restricted jurisdiction, we reserve the right to limit or terminate your account in accordance with our terms.

Children's Privacy

Our services are intended exclusively for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of CasinoChan after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our support team at support@casinochan.com. Our customer support is available 24/7 via live chat to assist you with any privacy-related concerns.