CasinoChan Terms and Conditions

Welcome to CasinoChan. These Terms and Conditions govern your use of our website and services. By registering an account, you agree to be bound by the rules set out below. At CasinoChan, we are committed to providing a safe, fair and transparent gaming environment, and we encourage you to read this document carefully before you deposit or play.

Acceptance of Terms

By creating a CasinoChan account, you confirm that you have read, understood and accepted these Terms and Conditions in full. We reserve the right to amend these terms at any time, and we will notify you of material changes through our website or by email. Continued use of our services after any update constitutes your acceptance of the revised terms.

Eligibility and Account Registration

To register with CasinoChan Casino, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. We only accept one account per player, household and IP address. You must provide accurate, current and complete information during casino chan registration, and you agree to update us promptly if any details change.

• You must create your own personal account; shared or third-party accounts are prohibited
• We may request identification documents to verify your identity before processing a casinochan withdrawal
• You are responsible for keeping your casinochan login credentials confidential
• We reserve the right to suspend accounts that provide false information

Restricted Territories

Our services are not available to residents of a number of restricted jurisdictions, including the United States, United Kingdom, Ukraine, Russia, Spain, France, and several other countries listed in our full restriction policy. Additionally, we do not offer bonuses, promotions or VIP benefits to players in Sweden, and no deposit bonuses are available to players in Finland and Ireland. Site access from Germany is not permitted. We at CasinoChan reserve the right to deny or restrict service to any individual residing in a prohibited territory.

Deposits, Withdrawals and Currencies

We support a wide range of currencies, including EUR, USD, AUD, CAD, NOK, NZD, ZAR, INR and major cryptocurrencies such as BTC, ETH, USDT and LTC. The minimum deposit at Casino Chan is €20 (or equivalent), while minimum casinochan withdrawal amounts vary by method, starting from €10 for e-wallets and cards. Our CasinoChan platform processes most deposits instantly and free of charge.

Withdrawal processing times depend on the payment method chosen. E-wallets, Neosurf, Paysafecard and cryptocurrencies are typically processed instantly once approved, while cards, Interac and bank transfers may take between one and five banking days. We apply daily, weekly and monthly withdrawal limits, and these limits increase as your VIP level grows. Progressive jackpot wins are always paid in full, in line with our policy.

Bonuses and Promotions

At Casino Chan, we offer a generous Welcome Package of up to €3,500 plus 260 Free Spins across your first four deposits, along with additional casinochan bonus offers such as the Monday Reload Bonus and Thursday's Slot Spectacle. Each casino chan bonus code must be entered correctly at the time of deposit to qualify. Our standard wagering requirement is x40 for deposit bonuses and x50 for free spins and no-deposit offers, and all bonuses must be wagered within 30 days of activation.

• Maximum bet while a bonus is active is €5 (or currency equivalent)
• Slots contribute 100% to wagering; table games and video poker contribute only 5%
• We exclude certain EGT slots and jackpot titles from bonus wagering
• Maximum cashout from no-deposit bonuses is capped at €50 (or equivalent)
• We reserve the right to void winnings obtained through bonus abuse or breach of these terms

We at CasinoChan may cancel or adjust any promotion at our discretion, and we reserve the right to refuse a casinochan promo code if we suspect fraudulent or abusive behaviour.

VIP Program and Loyalty Points

Our VIP Program consists of 12 levels, and you are automatically enrolled after your first deposit. You earn CasinoChan Points for wagering on slots, which can be exchanged for cashback or redeemed as you climb the loyalty ladder. Level rewards range from €5 at the lowest tier to €50,000 at the highest, and these rewards carry a x3 wagering requirement. Players invited into our VIP Club receive a personal manager, fast-track withdrawals and exclusive perks.

Fair Play and Game Providers

We work with over 150 licensed game providers, including Pragmatic Play, NetEnt, Evolution and Hacksaw Gaming, to deliver thousands of slots, live casino titles and table games. Our CasinoChan library includes Blackjack, Roulette, Baccarat, Poker, Crash games and more. All games are tested for fairness, and outcomes are determined by certified random number generators or live dealer operations.

Responsible Gambling

We encourage all players to gamble responsibly and provide tools such as deposit limits, loss limits, self-exclusion and account closure options. If you feel your gambling is becoming a concern, we urge you to contact our support team for assistance or to seek help from relevant support organisations.

Account Verification (KYC)

To comply with regulatory obligations, we may require proof of identity, address and payment method ownership before processing a withdrawal. Verification is typically requested on your first cashout and may delay processing by up to 72 hours after approval. We reserve the right to withhold funds until all required documents are received and approved.

Our Liability and Dispute Resolution

We strive to ensure our platform operates without interruption, but we do not guarantee uninterrupted or error-free service. We are not liable for losses arising from technical failures, internet connectivity issues, or events beyond our reasonable control. Any disputes should first be raised with our customer support team via live chat, available 24/7, or by email at support@casinochan.com.

Termination of Accounts

We reserve the right to suspend or close your account if we detect a breach of these Terms and Conditions, fraudulent activity, multiple accounts, or abuse of bonus offers. In such cases, we may withhold winnings obtained in violation of our policies. You may also close your account at any time by contacting our support team.

Contact Us

If you have questions regarding these Terms and Conditions, our bonus policies, or any aspect of using CasinoChan, our support team is available around the clock via live chat or email. We at Casino Chan value transparency and are always ready to assist you with any concerns about your account, deposits or withdrawals.